[D8736AAI], Letter from Samuel Insull to John H Vail, February 1887


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Enclosed with D8736AAG. "We have your esteemed favor of the 12th., and have read the copy of the letter from Laramie City. We cannot understand how it is that you should state that the complaint of the Laramie Co. 'is not an exceptional one'. Our business to-day is three or four times what it was a year of so ago, and yet the amount of repairs which we have to do is about one quarter of what they used to be. As you well know we have neither stinted time or money to make our machines as perfect as possible, and to-day we are just as ready to do the same thing over again if it was a great mistake to drop the Defect Book, which gave us some means of telling something about the average running of our machines. We spoke of this matter to you the last time we had any conversation on this subject with you. ## We must confess that your complaints surpries us the more inasmuch as we are informed that there were practically no complaints at the recent Association meeting at Rochester with reference to our machines. If we are wrongly informed on this point, we would feel very much obliged to you if you will supply us with a list of the defects which from your experience are the most prevalent."









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[D8736AAI], Letter from Samuel Insull to John H Vail, February 1887

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Thomas A. Edison Papers, School of Arts and Sciences, Rutgers University