[D8833ABB], Letter from Francis Robbins Upton to Thomas Alva Edison, April 6th, 1888


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[D8833ABB], Letter from Francis Robbins Upton to Thomas Alva Edison, April 6th, 1888

Editor's Notes

"Regarding the 200 lamps which you ordered from us. ### The order came by telephone to us for 200 lamps with sockets and was so entered by us. The order was questioned by the young man who received it and he asked particularly regarding it, whether it was to be with or without sockets, and the reply was "with" sockets. ### Our Mr. Latus upon receiving the order said: "That the order could not mean anything, as it was simply specified regular lamps", and he had the Laboratory called up again, and inquired if the message was right, stating that the order simply called for regular lamps, and he could not understand why it should be specified" with sockets" ask especially asked if the order did not mean "without" sockets. The order was handed to Mr. Holzer, and he made the same remark, that he did not understand why "with sockets" should be specified. He was informed that it was the order explicitly given. ### The lamps were sent by messenger to your Laboratory, as requested, and we do not see what other course we had to take but to send exactly in accordance with explicit directions given. ### It is our intention, regarding your orders to fill them as promtply as possible, and your orders are always given precedence. You know that orders may come upon us for regular and new lamps in a certain state, and we may not be running on the lamps ordered at the time, and have none ready for you. This, of course would cause delay. ### We suggest that in cases where you are in a great hurry for anything from us that you send a written order to us by a messenger, and request him to bring it back with him, if possible. Our experience with the telephone is, that it is very unsatisfacotry to receive orders by telephone, and we have made it a rule with our regular trade never to receive orders in this manner, except we are fully acquanited with the circumstances. We also, insist that in case orders are modified, or change in any way by telephone, that full written confirmation be sent to us of such changes. ### We would thank you for calling our attention to any delay in fulfilment of your orders, or lack of intelligence, or accuracy on our part in carrying out instructions given us in writing."




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Thomas A. Edison Papers, School of Arts and Sciences, Rutgers University
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